General

Pricing

• Can I apply more than one discount to my order?
• How do EZ Points work?
• Where do I enter my promo code?
• Why can't I enter a promo code?

Shipping & Handling

• Does EZContacts offer free shipping?
• Where does EZContacts ship to?

Product Availability

• Are EZContacts products authentic?
• How do I know which items are in stock?
• How soon will my order ship?

Contact Lenses

• How can I upload my contact lens prescription?
• What is the Visibly online vision test?
• Why do I need a prescription for color contact lenses?
• Why do I need a separate prescription for contact lenses if I already have a prescription for glasses?

Insurance

• Does EZContacts accept vision insurance?
• How do I know if I am eligible for vision coverage?

Eyeglasses & Sunglasses

• Can I add my prescription to a pair of sunglasses?
• Can I buy glasses with non-prescription lenses?
• Can I turn a pair of eyeglasses into sunglasses?
• Do I need to upload a prescription to order glasses?
• I just received my glasses-why does the prescription seem to be incorrect?
• Reading your prescription

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Order Status

• How can I verify that all of the information is correct on my order?
• If I order prescription lenses, how long will it take?
• If I pay for faster shipping, will my order ship sooner?
• What is your cancellation policy?

Payments

• Can I use multiple cards to pay for my order?
• Do you accept FSA/HSA cards?
• Do you accept PayPal?
• Do you accept Visa gift cards?

Returns

• How long does it take for a refund to post to my credit card?
• How long will it take for my return to be processed?
• My glasses arrived damaged. How soon can a replacement be shipped?
• What is the warranty policy?
• What is your return policy for contact lenses?
• What is your return policy for glasses and sunglasses?

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Announcements

• Thank you!