Frames with prescription, custom, or demo lenses are eligible for a full refund or exchange within 30 days of delivery. All frames must be returned in their original packaging material along with authenticity papers, case, cloth, and warranty cards, as well as the demo lenses.
If you choose to do a refund, the product will be refunded in full to the original payment method.
You may return the item(s) to us with your preferred carrier. If you choose to use our USPS discounted return label, $8.95 will be deducted from the refund amount.
Please keep in mind that upon receiving your return, it may take up to 1-3 business days to process a refund and 5-7 business days for an exchange.