It's unfortunate, but it does sometimes happen. Your product arrived damaged, or the prescription is incorrect. Not to worry, EZcontacts offers free returns and exchanges up to 30 days after receiving the item.
If you're in a time crunch, we recommend choosing a refund of your product instead of an exchange because there is a 5-7 business day processing time for exchanges. Therefore, it's best to re-order your product so it can arrive quickly, and choose to be refunded for the original order.